PRIVACY POLICY

1. INFORMATION WE COLLECT

1.1 Information You Provide

Account Registration: When you create an account, we collect: Full name - Email address - Date of birth - Gender - Location / country - Phone number - Payment information (processed securely through third-party payment gateway)

Health & Wellness Information: - Any health conditions or injuries you disclose for safe class instruction - Your yoga experience level - Goals and preferences

Communications: - Messages you send to our support team - Feedback, reviews, or testimonials - Survey responses

1.2 Information Collected Automatically

Usage Data: When you use our Services, we automatically collect: IP address - Browser type and version - Device type and operating system - Pages visited and time spent - Referral source (how you found us) - Class attendance records

Video Conference Data: During live classes, our video conferencing platform (Google Meet or similar) processes: - Video and audio streams (not recorded by us unless explicitly stated) - Your display name as shown in the video call - Connection quality and technical diagnostics

Cookies and Similar Technologies: We use cookies and similar tracking technologies to: - Remember your preferences - Keep you logged in - Analyze how you use our Services - Improve user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

1.3 Information from Third Parties

Payment Processors: Our payment gateway (Razorpay) shares transaction data with us, including: - Payment success/failure status - Transaction ID - Last 4 digits of payment method

Social Media: If you choose to connect your social media account, we may receive: - Basic profile information (name, email, profile picture) - Friends or contacts who also use our Services

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

2.1 To Provide Services

• Create and manage your account
• Process subscription payments and renewals
• Schedule you for live classes
• Enable communication with instructors
• Provide customer support
• Send class reminders and notifications

2.2 To Improve Services

• Analyze usage patterns and trends
• Conduct research and development
• Test new features
• Troubleshoot technical issues
• Monitor and ensure security

2.3 To Communicate with You

• Send important account updates
• Respond to your inquiries
• Share wellness tips and yoga content
• Market new features or services (you can opt out)
• Request feedback or reviews

2.4 Legal and Safety

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud or abuse
• Respond to law enforcement requests

3. HOW WE SHARE YOUR INFORMATION

3.1 With Your Consent

We may share your information with third parties when you explicitly consent, such as: - Posting testimonials or reviews publicly (with your permission) - Sharing your success story for marketing (opt-in only)

3.2 Service Providers

We share information with trusted third-party vendors who assist us in operating our Services: - Payment processors (Razorpay) - to process payments - Video conferencing platforms (Google Meet) to host live classes - Email service providers (for transactional and marketing emails) - Cloud hosting (for data storage) - Analytics providers (Google Analytics) - to understand usage

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Instructors

We share necessary information with our yoga instructors, including: Your name and display name - Any health conditions you disclosed Class attendance history - Feedback or special requests

3.4 Legal Requirements

We may disclose your information if required by law or in response to: - Court orders or subpoenas - Government or regulatory requests Law enforcement investigations - Protection of our legal rights or safety

3.5 Business Transfers

If CallMyYoga is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

3.6 We DO NOT Sell Your Information

We never sell your personal information to third parties for their marketing purposes.

4. DATA RETENTION

4.1 Active Accounts

We retain your information for as long as your account is active or as needed to provide Services.

4.2 After Account Closure

When you close your account: - Most personal information is deleted within 90 days - Some information is retained for legal or business purposes: - Transaction records (7 years for tax/accounting) - Legal disputes (until resolved) - Fraud prevention

4.3 Backups

Your information may remain in backup systems for an additional period after deletion.

5. DATA SECURITY

5.1 Security Measures

We implement industry-standard security measures to protect your information: - Encryption: Sensitive data is encrypted in transit (HTTPS/TLS) and at rest - Access Controls: Limited employee access on a need-to-know basis - Secure Servers: Data stored on secure cloud servers - Payment Security: PCI-DSS compliant payment processing - Regular Audits: Security reviews and vulnerability assessments

5.2 Your Responsibility

You are responsible for: - Keeping your login credentials confidential Using a strong, unique password - Logging out after sessions on shared devices - Notifying us of any security breaches

5.3 No Absolute Security

IMPORTANT: No method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. YOUR RIGHTS & CHOICES

6.1 Access & Update

You may access and update your personal information by: - Logging into your account settings - Contacting us at support@callmyyoga.com

6.2 Data Portability

You have the right to request a copy of your personal data in a structured, machine-readable format.

6.3 Deletion

You may request deletion of your account and personal information. Note: - Some information may be retained for legal compliance Deletion is irreversible

6.4 Marketing Opt-Out

You can opt out of marketing communications by: - Clicking “unsubscribe” in emails - Adjusting preferences in your account settings - Contacting support@callmyyoga.com

Note: You cannot opt out of essential service communications (payment confirmations, class reminders, policy updates).

6.5 Cookie Control

You can manage cookies through your browser settings. Most browsers allow you to: - Block all cookies - Block third-party cookies only - Delete cookies after closing the browser

6.6 Do Not Track

We do not currently respond to “Do Not Track” signals from browsers, as there is no industry standard for compliance.

7. CHILDREN’S PRIVACY

Our Services are not directed to children under 18. We do not knowingly collect personal information from children under 18 without parental consent.

If you are under 18: - Your parent or guardian must create and manage your account - Your parent or guardian consents to our collection of your information

If we become aware that we have collected information from a child under 18 without parental consent, we will delete that information promptly.

8. INTERNATIONAL DATA TRANSFERS

8.1 Data Location

Your information may be stored and processed in: - India (primary data center) - Other countries where our service providers operate

8.2 Legal Compliance

We comply with applicable data protection laws, including: - India: Information Technology Act, 2000 and Information Technology (Reasonable Security Practices) Rules, 2011 - GDPR (EU/UK): For users in the European Union and United Kingdom - CCPA (California): For users in California, USA

8.3 Adequate Protection

When transferring data internationally, we ensure adequate protection through: - Standard contractual clauses - Data processing agreements with vendors - Compliance with local data protection regulations

9. SPECIFIC PRIVACY RIGHTS

9.1 For Users in India

Under the Information Technology Act, 2000 and related rules, you have the right to: - Access your personal information - Correct inaccurate information - Withdraw consent for certain data uses Complain to the appropriate authority

9.2 For Users in the EU/UK (GDPR)

Under the General Data Protection Regulation, you have the right to: Access, rectify, or erase your personal data - Restrict or object to processing - Data portability - Withdraw consent at any time - Lodge a complaint with a supervisory authority

Legal Basis for Processing: - Performance of contract: To provide Services you subscribed to - Legitimate interests: To improve Services, prevent fraud, ensure security - Consent: For marketing communications and optional features

9.3 For Users in California (CCPA)

Under the California Consumer Privacy Act, you have the right to: Know what personal information we collect and how we use it - Delete your personal information (subject to exceptions) - Opt out of sale of personal information (we do not sell your information) - Non discrimination for exercising your rights

To exercise these rights, contact us at support@callmyyoga.com with “California Privacy Rights” in the subject line.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in: - Our practices - Legal requirements - Service offerings

10.1 Notice of Changes

We will notify you of material changes by: - Posting the updated policy on our website - Sending an email to your registered email address Displaying a notice on our platform

10.2 Effective Date

Changes take effect on the “Last Updated” date shown at the top of this policy. Your continued use of our Services after changes constitutes acceptance of the updated policy.

11. COOKIES POLICY

11.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize you and remember your preferences.

11.2 Types of Cookies We Use

Essential Cookies (Required): - Authentication (keep you logged in)- Security - Load balancing

Functional Cookies (Optional): - Remember your preferences Language selection - Theme settings

Analytics Cookies (Optional): - Google Analytics (aggregated usage data) - Understand how users interact with our site - Improve user experience

Marketing Cookies (Optional): - Retargeting ads - Track campaign performance

11.3 Managing Cookies

You can control cookies in your browser settings. Disabling essential cookies may prevent you from using our Services.

12. THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services (e.g., social media, blog articles). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

13. VIDEO CONFERENCING PRIVACY

13.1 Live Classes

Our live classes use third-party video conferencing platforms (Google Meet). During classes: - Your video and audio are transmitted in real time - We do not record classes unless explicitly announced (e.g., for training purposes) - Other participants can see and hear you - The platform provider processes your data according to their privacy policy

13.2 Your Responsibilities

Ensure your camera and microphone settings protect your privacy - Be aware that other participants can see your background - Do not share sensitive information during class

14. CONTACT US

14.1 Questions or Concerns

If you have questions about this Privacy Policy or our privacy practices, contact us:

Email: support@callmyyoga.com

Website: www.callmyyoga.com

Address: F2, Sector 8, Noida, Uttar Pradesh, India

14.2 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer:

Email: privacy@callmyyoga.com

14.3 Complaints

If you believe your privacy rights have been violated, you may: Contact us directly at support@callmyyoga.com - File a complaint with the relevant data protection authority in your jurisdiction

India: Cyber Crime Cell or the appropriate authority under the Information Technology Act

EU/UK: Your local supervisory authority (list available at edpb.europa.eu)

California: California Attorney General’s Office

15. CONSENT

By using our Services, you consent to: - The collection and use of your information as described in this Privacy Policy - The transfer of your information to third-party service providers - The use of cookies and tracking technologies - Receiving communications from us as described in Section 2.3

You may withdraw consent at any time by closing your account or contacting us, though this may prevent you from using certain Services.

SUMMARY

What we collect: Name, email, payment info, health disclosures, usage data

Why we collect it: To provide yoga classes, improve Services, communicate with you

Who we share with: Service providers, instructors, legal authorities (when required)

Your rights: Access, update, delete your information; opt out of marketing

Security: Industry-standard encryption and security measures

Contact: support@callmyyoga.com for any privacy questions