REFUND POLICY
FREE TRIAL
3-Day Free Trial: - No credit card required - Cancel anytime during trial at no charge - No refund needed (you’re not charged)
GROUP CLASS SUBSCRIPTIONS
Refund Eligibility
Full refund available if ALL conditions are met: - Requested within 7 days of first payment - Attended fewer than 3 classes
Subscription is active (not expired)
Refund Amount
- Full subscription price minus payment gateway fees (2-3%)
- GST reversed/credited
- Processed in 7-10 business days
No Refunds
- After 7 days from payment
- After attending 3 or more classes
- For unused classes in billing period
- After subscription expires
1-ON-1 SESSION PACKAGES
Refund Eligibility
Pro-rata refund available if ALL conditions are met: - Requested within 14 days of first payment - Completed fewer than 4 sessions - Package has not expired
Refund Calculation
Formula:- Refund = Amount Paid - (Sessions Completed × Per-Session Rate) - Gateway Fees
Per-Session Rate:- Package Price ÷ Total Sessions = Per-Session Rate
Example: - Package: 36 sessions - Completed: 2 sessions - Per-session rate = Package price ÷ 36 - Refund = Package price - (2 × per-session rate) - gateway fees
No Refunds
- After 14 days from payment
- After completing 4 or more sessions
- For missed/cancelled sessions
- After package expires
HOW TO REQUEST REFUND
Email: support@callmyyoga.com
Subject: Refund Request - [Your Name]
Include: - Full name - Email address - Transaction/Order ID - Date of purchase - Reason for refund - Classes/sessions attended
Processing: 7-10 business days to original payment method
SPECIAL CIRCUMSTANCES
Medical Emergency: - Contact support@callmyyoga.com - Provide documentation if available - May offer account freeze or partial refund (case-by-case)
Service Interruption (Our Fault): - Missed classes credited to your account - OR pro-rata refund for affected period
NON-REFUNDABLE
- Classes/sessions missed due to personal reasons
- Technical issues on your end (internet, device)
- Indian national holidays (scheduled off days)
- Gift subscriptions (recipient must request)
- Promotional/discounted pricing (unless within refund window)
CHARGEBACKS
Contact us before filing a chargeback. Chargebacks may result in: - Immediate account suspension - Dispute with payment provider - Liability for chargeback fees
CANCELLATION vs. REFUND
Cancellation (Stop Future Billing): - Cancel anytime through account settings - Access continues until end of current period - No charge on next renewal - No refund for current period
Refund (Get Money Back): - Follow refund policy above - Subject to eligibility conditions
SUMMARY
Type Window Condition Refund
Group 7 days <3 classes Full (minus fees)
1-on-1 14 days <4 sessions Pro-rata (minus fees)